Challenges
With high operating costs for solutions which offer limited functionality on outdated EDI Solutions, combined with retiring EDI team members has led to an increase in slow response times to customers.
Many of these now retirees installed these initial installations which are still running many companies. This creates a hidden cost which is then transferred along with the absence of the team. As these EDI solutions age with the team a new solution will be needed to help maintain current customers. This human reliance could pose a significant threat when team members are absent, nearing retirement, or retiring.
EDI-Team-as-a-Service
IBM/ECOM can help you tackle the most complex digital transformation programs with confidence. With the world’s most complete and integrated Information Management platform, we empower our customers to organize, integrate and protect data and content as it flows through business processes inside and outside their organization.
This EDI service offers personalized support and program management. Users are assigned a dedicated Customer Success Manager to act as a single point of contact, conduct regular requirement and business reviews, and offer advice on how to best utilize the Cloud Service integration capabilities.
Once you introduce us to your partners, the Trading Partner Setup Service consists of the configuration and testing of any trading partner connections; providing Technical and Cloud Service support to triage requests for map changes and enhancements, personalized support, and program management for those whose trading partner community are primarily customers. These services allow for a seamless transition between you and your customers, while also assuring all your business needs are met.
EDI Team as a service – Service Highlights:
- We will gather Partner requirements
- Trading Partner on-boarding
- Project and program manager
- Regular program reviews
- Data Quality Troubleshooting
- Proactive support
- Functional Ack reconciliation
- Partner notification
- 24×7 Support
We are prepared to begin immediately with the seamless transition of data between you and your customers and
trading partners. We look forward to working with you!