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EDI, integration, automation and managed services

Any Partner. Any System. Anywhere.

Every retailer, carrier and system you add brings its own rules, formats and deadlines.

ECOM Specialist connects your business with its trading partners and enterprise systems. We deliver EDI, B2B and ERP integration and workflow automation on our PRISM platform, and we can run it for you as a managed service.

Talk to an EDI/API Expert Request a Demo

A 30-second form, or call Sales at 972-836-7750.

EDI/APIB2B Gateway

Connect your partners, data and systems.

One gateway for EDI, APIs, files and business events.

Explore B2B Gateway

MFTManaged File Transfer

Move files securely, with every transfer tracked.

Secure, monitored file exchange with partners and between systems.

Explore managed file transfer

RPARobotic Process Automation

Take the manual work out of documents and portals.

Automate the documents and portal work your team still does by hand.

Explore intelligent document processing

ERPPRISM-ERP

Your operations and trading partners in one system.

ECOM’s own ERP, from finance to manufacturing, connected to your trading partners.

Explore the ERP modules

ConsultingImplementation Consulting

Specialists for the platforms you already run.

Specialists who implement EDI, MFT, order management and ERP on the platforms you run.

Explore consulting services

Security foundation

How we protect your data
  • SOC 2 Type II
  • SOC 3
  • SSAE 18
  • ISAE 3402
  • HIPAA
  • PCI DSS

See how the PRISM platform fits together

  • 2005

    serving businesses since

    Over two decades of EDI and integration experience.

  • 3.1M+

    trading partner network reach

    Companies reachable through the B2B networks available to ECOM customers.

  • 38+

    ERP connectors

    SAP, Oracle, Microsoft, NetSuite, Infor, Epicor, QAD, Sage and more.

  • 24×7

    enterprise support

    Coverage and response targets defined in each service agreement.

  • IBM Gold

    Business Partner

    IBM Sterling B2B Integrator, File Gateway and Connect:Direct expertise.

What do you need to get done?

Start with the problem in front of you

Most companies come to ECOM with one of five problems. Each card shows what we do about it and what changes for your business.

  • Meet partner requirements

    A retailer, carrier or manufacturer requires EDI, labels or ship notices, often by a deadline.

    ECOM onboards, tests and certifies each partner, and checks ship notices and labels against its rules.

    Go live with each partner on its schedule and help avoid compliance chargebacks.

    Trading partner onboarding

  • Automate transactions

    Orders, invoices and partner documents are still keyed in by hand.

    ECOM automates order-to-cash, procure-to-pay and drop-ship flows, including partners that send PDFs or email.

    Documents move without rekeying, so your team works on exceptions, not data entry.

    Order-to-cash automation

  • Connect business systems

    Your ERP, WMS, TMS or online store needs data from partners and from each other.

    ECOM connects SAP, Oracle, Microsoft Dynamics, NetSuite and other systems through EDI, APIs and file transfer.

    Partners and systems share one flow of data instead of exports and spreadsheets.

    ERP integration

  • Modernize EDI

    An aging EDI platform is hard to staff, upgrade or extend.

    ECOM upgrades, supports or migrates platforms such as IBM Sterling, without disrupting live partners.

    Live partners keep trading while your platform becomes easier to run and extend.

    EDI modernization

  • Outsource operations

    You need EDI to run reliably but would rather not staff it in full.

    ECOM runs EDI end to end, or its specialists extend your team, under a defined service agreement.

    Dependable EDI without hiring and keeping a full in-house team.

    Fully managed EDI

Not sure which applies? Tell us in 30 seconds and a specialist will point you to the right option.

Industries we serveAutomotiveRetail and eCommerceTrucking and TransportationManufacturing3PL and WarehousingHealthcareFood and beverageConsumer goodsWholesale distributionPharmaceuticalsIndustrial manufacturingFinancial services

Solution options

Four ways to automate. One foundation.

Partners connect in different ways. PRISM offers complementary methods, so each partner uses the one it can support and all of them reach your systems through the same integration layer.

  • Fully Automated EDI/API

    iPaaSSaaSEDI Team as a Service

    Automate trading partner transactions and ERP integration through our iPaaS, SaaS, and EDI Team as a Service offerings.

    Learn more

  • WebEDI

    Browser-based EDI

    Receive orders and manage trading partner transactions through a browser-based portal, without requiring direct ERP integration.

    Learn more

  • SmartConvert

    EmailPDFExcelWordJPGPNGOther formats

    Convert documents received through email or in PDF, Excel, Word, JPG, PNG, and other supported formats into structured data for automated processing, reducing manual data entry.

    Learn more

  • WebConnect

    SAP AribaCoupaOther portals

    Automate repetitive order processing and transaction tasks in third-party portals such as SAP Ariba, Coupa, and other customer or supplier portals, reducing the work customer service representatives must log in and complete manually.

PRISM Supply Chain Automation Foundation

One platform beneath every option. Use one, or combine them for different partners and documents.

Compliance and actionable visibility

Connect order processing, shipping documentation, trading partner requirements, and performance monitoring through one coordinated workflow. These capabilities help teams improve shipment accuracy, reduce manual work, address compliance risks, and respond to exceptions before they affect customers.

  • Shipping Label Compliance

    Meet trading partner requirements for label formats, barcodes, and placement.

  • GS1 and GTIN Standards

    Support accurate product identification and validation against applicable GS1 standards and trading partner requirements.

  • ASN Accuracy and Compliance

    Validate advance ship notices against partner specifications, shipment details, and timing requirements to help prevent errors that trigger chargebacks.

  • Performance Scorecards

    Track customer, supplier, and carrier performance, highlighting exceptions, trends, and areas requiring attention.

  • Actionable Visibility

    Give teams clear dashboards and alerts to identify issues, prioritize corrective action, and monitor resolution.

Explore PRISM

Choose who runs it

Choose a managed integration platform, ready-to-use cloud applications, or a dedicated team of integration specialists, or combine them to meet your business needs.

  • PaaS

    Platform as a Service

    Build and run integrations on ECOM's managed PRISM platform: infrastructure, translation, partner connectivity and workflows, without operating it yourself.

    Hosting and platform operations
    ECOM
    Maps and document rules
    You
    Daily transaction monitoring
    Shared
    Technical incident resolution
    Shared
    Discuss the platform

  • SaaS

    Software as a Service

    Use hosted ECOM applications such as PRISM-SCV, PRISM-WebEDI and PRISM-SmartConvert, without managing the application infrastructure.

    Hosting and platform operations
    ECOM
    Maps and document rules
    ECOM
    Daily transaction monitoring
    Shared
    Technical incident resolution
    Shared
    Explore cloud applications

  • EDI Team as a Service

    Integration specialists

    ECOM specialists run EDI operations, mapping, onboarding, monitoring and support on your platform or PRISM, including IBM Sterling where contracted.

    Hosting and platform operations
    Yours or ECOM
    Maps and document rules
    ECOM
    Daily transaction monitoring
    ECOM
    Technical incident resolution
    ECOM
    Talk about your team

Combine models as needed, for example PaaS with EDI Team as a Service. Service scope, staffing, response commitments and availability are defined in each customer's agreement.

See who does what in all five delivery models, including private cloud and fully managed EDI

Why ECOM

Over two decades of integration experience

ECOM Specialist has been serving businesses since 2005. The same company builds PRISM, implements it and supports it, alongside the IBM and other integration platforms its customers already run.

What clients have said Client feedback and engagements

  • B2B integration platform upgrade

    “Our GIS upgrade went very smoothly. We had one minor glitch the morning after the upgrade when I had a little trouble getting the My File Gateway loaded. But ECOM got back to me right away, the issue was resolved quickly, and we were up and running without delay.”

    Leading healthcare provider

  • Real-time marketing implementation

    “ECOM helped us with IBM Interact's real-time decisioning engine implementation. It allowed us to target personalized offers to visitors of inbound marketing channels.”

    VP Marketing, a leading retailer

IBM Gold Business Partner

Alongside its own PRISM products, ECOM implements, integrates, modernizes and supports IBM software, from IBM Sterling to webMethods, App Connect, API Connect and Maximo.

IBM Sterling services IBM technology services

Security and compliance

  • Encryption in transit and secure file transfer
  • Partner-specific security configuration
  • Audit trails and monitoring, per environment and agreement
  • SOC 2 Type II
  • HIPAA Security Rule safeguards for ePHI
  • PCI DSS
  • SSAE 18 and ISAE 3402 assurance reports

Each applies to a defined scope; ECOM confirms what covers the services you use.

Request security documentation

How we use AI

  • AI where documents and transactions need itPRISM-SmartConvert uses AI-based OCR and ICR to read printed, scanned and handwritten documents. ECOM has also incorporated AI into PRISM-SCV; the AI capabilities available in your implementation are shown in a demonstration.
  • AI-assisted supportECOM uses AI in its support operations to assist the specialists who investigate and resolve issues. It supports their work; it does not replace them.
  • AI-assisted engineeringECOM uses AI extensively in its own software development. It assists ECOM's engineers; it does not replace their judgment, review or accountability for what ships.

  • 24×7 managed operations

    Monitoring and incident response for managed service customers, with coverage defined in each service agreement.

  • Your deployment, your rules

    Cloud, private cloud, on-premises or hybrid, so integration fits your security and data residency policies.

  • We work with what you run

    Specialists for IBM Sterling, Boomi, Cleo and Axway as well as PRISM, so recommendations fit your environment.

  • Honest scoping

    Partner requirements, document samples and system versions are confirmed before we commit to a design or a timeline.

Practical expertise, published openly Visit the Learning Center

Talk to an EDI/API Expert

Next step

Get expert help in under a minute

Tell us who you are and what you need. An integration specialist will review it and contact you to plan next steps.

  1. Tell usName, email and topic. Add a partner, system or deadline if you like.
  2. A specialist reviews itAn integration specialist reads your request and contacts you.
  3. Get options that fitPartner requirements, documents and systems are confirmed before we commit to a design or a timeline.

Choose a topic to start:

Your request

Takes about 30 seconds. Phone and note are optional.

When should we talk?

Times are in your time zone. We use this to schedule the conversation and promise no particular response time.

We use your details only to respond to your request. See our privacy notice. Prefer to talk? Call Sales at 972-836-7750.