PRISM UniChannel
PRISM UniChannel: Drop-Ship and Unified Commerce
PRISM UniChannel is ECOM’s specialized drop-ship and unified commerce solution. It connects your sales channels, ERP systems, suppliers, warehouses and 3PL partners in one platform, so an order can move from the sale to the doorstep and on to the invoice with less manual work and clear visibility.
The big picture
One platform between where you sell and who fulfills
Selling through several channels usually means several separate processes: one for each marketplace, another for the store, others for each supplier and warehouse. UniChannel brings them together. It connects marketplaces, online stores and private marketplaces on one side with suppliers, manufacturers, warehouses and 3PLs on the other, and keeps your ERP in step, with visibility across product, pricing, order, fulfillment and analytics processes.
Orders start on the left, wherever you sell. UniChannel manages the product, pricing, order, fulfillment and analytics processes in the center, and passes each order to the partner on the right that should fulfill it. Status and tracking flow back the other way, while your ERP stays in step.
Who it serves
Built for U.S. retailers, brands, distributors and suppliers
Drop shipping is the primary use case: you sell a product and a connected supplier, manufacturer or 3PL ships it directly to your customer. The same platform also supports brick-and-mortar retail, online (.com) stores and private marketplaces, for operations of any size.
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Retailers
Extend your assortment through connected suppliers, keep inventory visible across channels and track every order to delivery.
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Brands
Sell directly and through marketplaces from one catalog, with real-time inventory and doorstep fulfillment.
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Distributors
Serve buyers and corporate accounts through custom portals, and receive routed orders by EDI or API.
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Suppliers and manufacturers
Receive routed orders automatically, return acknowledgments, ship notices and invoices, and see how orders are progressing.
Explore the platform
Five capability areas, one connected solution
Each area has its own page with the detail, a workflow and examples.
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Drop-ship, supplier and shipping automation
Onboard suppliers, route orders automatically, exchange acknowledgments, ASNs and invoices by EDI or API, print labels and shop carrier rates.
See drop-ship automation -
Marketplace and private marketplace management
Synchronize catalogs, inventory and orders with public channels, and run invitation-only B2B and B2C portals with your own pricing and product rules.
See marketplace management -
Product, inventory, orders and returns
Enrich listings, keep stock in sync, consolidate orders, prevent overselling, automate returns and support pay-by-scan models.
See inventory, orders and returns -
Pricing, marketing and channel optimization
Adjust prices by rule, reprice continuously, manage social-commerce and advertising feeds, improve listings and report on campaign results.
See pricing and marketing -
Analytics, ERP integration and managed services
Dashboards and forecasting, ERP and EDI/API automation, guided onboarding, managed content, 24×7 support and security.
See analytics, ERP and services
What it runs on
ERP connectivity, security, managed services and support
A commerce platform only helps if it stays connected to your records and keeps running. These foundations apply across the section.
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ERP connectivity
ECOM offers 38+ ERP connectors, including SAP, Oracle, NetSuite, Microsoft Dynamics, Sage and Epicor. EDI/API automation carries orders, invoices and inventory updates between UniChannel and your ERP.
ERP integrations -
Security and data protection
Multilayer encryption, redundancy and a highly available cloud architecture. ECOM’s security foundation includes SOC 2 Type II, HIPAA safeguards and PCI DSS, and personal information (PII) is treated as a data-protection responsibility.
Security and compliance -
Managed services
Guided onboarding and implementation by certified integration teams, plus marketplace and content optimization and maintenance support.
Implementation services -
24×7 follow-the-sun support
Around-the-clock coverage for mission-critical operations. Coverage hours and response targets are defined in each service agreement.
24×7 support
SOC 2 Type II is an independent examination report, not a certification. There is no official general-purpose HIPAA certification; ECOM confirms which environments are suitable for ePHI before any is exchanged. PCI DSS applies to the systems and services covered by current validation evidence. The environments, criteria and periods covered are confirmed for the services you are evaluating.
Practical workflow
From the sale to the invoice: the end-to-end workflow
A typical drop-ship order, with each step carried by UniChannel. Your channels, partners and rules set the exact path.
- A customer places an orderThe order arrives from a marketplace, online store, private marketplace or store system and joins one consolidated view.
- The order is routedUniChannel sends it automatically to the right supplier, manufacturer, warehouse or 3PL.
- The fulfillment partner respondsAn acknowledgment returns by EDI or API, and status and exceptions are visible in real time.
- The shipment is preparedRates are compared, a carrier is chosen by SLA, zone or cost, and the label, packing slip and tracking number are generated.
- The channel and customer are updatedThe ASN and tracking number flow back, so the selling channel and the customer see progress.
- Invoice and records close the loopThe invoice arrives by EDI or API, your ERP stays current, and dashboards show the result by SKU, channel and region.
One order touches the channel, the fulfillment partner (a supplier, manufacturer or 3PL), a carrier and your ERP. UniChannel connects them, which is why it can show the status of the whole order. Partner documents move by EDI or API.
Have a specific supplier, marketplace or carrier in mind? ECOM can review your requirements with you.
Business models
How it works for each business model
The same platform supports different ways of selling. The workflow and the benefit differ.
| Business model | Workflow | Benefit |
|---|---|---|
| Brick-and-mortar retailers | Offer products beyond what the store holds. Connected suppliers fulfill them, with store inventory kept in sync through POS. | A larger assortment without holding all of it. |
| Direct-to-consumer (.com) sellers | Show real-time inventory online and send each order for doorstep fulfillment. | Accurate availability and direct delivery to the customer. |
| Small independent shops | Use easy-to-use automation in place of manual steps, with the setup guided by ECOM. | Support for compliance and profitability without a large team. |
| Pay-by-scan retailers | Vendor-managed inventory on the shelf; POS data flows into supplier invoicing when items sell. | Accurate reconciliation and clearer financial exposure. |
| Distributors | Serve buyers and corporate accounts through custom portals, and fulfill routed orders by EDI or API. | Controlled catalogs and pricing, with less manual order handling. |
| Suppliers | Receive routed orders, return acknowledgments, ASNs and invoices, and join invitation-only partner ecosystems. | Clear order status and a straightforward way to fulfill for retail partners. |
| Manufacturers | Receive routed orders directly and ship to the end customer with generated labels and tracking. | A direct route to fulfilling channel orders, with visible status and performance. |
Business benefits
What the business gets
A wider assortment
Sell more of what connected suppliers carry, without having to stock all of it.
Inventory you can trust
Live updates across marketplaces, warehouses and POS, with stock-sharing rules to prevent overselling.
Faster fulfillment
Automatic routing and generated labels reduce manual steps between the order and the shipment.
Less manual friction
Orders, invoices and inventory updates move by EDI or API instead of by rekeying.
Visibility from order to delivery
Status, exceptions and supplier performance in one place, for your whole team.
Room to grow
A scalable cloud architecture built for enterprise and small-business growth.
Find your starting point
Which workflow fits your business?
Start with your business model. Each path leads to the page with the most relevant detail.
Find your business model, then follow its starting point. Brick-and-mortar retailers extend their assortment, .com sellers need real-time inventory, and pay-by-scan retailers depend on POS data reaching supplier invoices. Each card links to the page with the detail.
Frequently asked questions
What is PRISM UniChannel?
PRISM UniChannel is ECOM’s specialized drop-ship and unified commerce solution. It connects sales channels, ERP systems, suppliers, warehouses and 3PL partners in one platform, and automates the steps between an order and its delivery.
Is it only for drop shipping?
No. Drop shipping is the primary use case, and the platform also supports brick-and-mortar retailers, online (.com) stores, private marketplaces and pay-by-scan models.
Which ERP systems does it connect to?
ECOM offers 38+ ERP connectors, including SAP, Oracle, NetSuite, Microsoft Dynamics, Sage and Epicor. ECOM confirms your ERP and version during scoping.
Is it suitable for a small business?
Yes. The platform supports operations of any size, including small independent shops, with a scalable cloud architecture built for both enterprise and small-business growth.
Is PRISM UniChannel certified for SOC 2, HIPAA and PCI?
ECOM’s security foundation includes SOC 2 Type II, HIPAA safeguards and PCI DSS. SOC 2 is an independent examination report rather than a certification, there is no official general-purpose HIPAA certification, and PCI DSS applies to the systems covered by current validation evidence. PII is a data-protection responsibility, not a certification. ECOM confirms the scope for the services you are evaluating.
How do we get started?
Tell ECOM where you sell, who fulfills your orders and which ERP you run. ECOM helps define the scope, then guides onboarding and implementation.
Talk to an EDI/API Expert
Tell us where you sell, who fulfills your orders and which systems you run. ECOM will help you scope UniChannel for your business.
Channels, carriers, ERP versions and enabled capabilities are confirmed for each implementation scope. Third-party names identify integration targets; all trademarks belong to their respective owners. ECOM is not affiliated with or endorsed by them.