Existing customers
Already an ECOM customer?
Get help with a service you use today, or tell us what you want to add next. Both start with an ECOM specialist.
Need help with an existing service?
For a production issue, call Support and follow the incident process in your service agreement.
Add a product, partner or integration
A new trading partner, another application, visibility for your team or less manual work: tell us what you use today and the outcome you want.
Growing with ECOM
Options to consider next
Situations that may come up, and the ECOM offering whose published description addresses each one. Before you decide, ECOM confirms whether it fits what you run today, what it depends on and how it would be packaged.
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You use
And
Your team cannot easily follow orders and exceptions across partners
Look at PRISM-SCV
Order lifecycle visibility, response monitoring, routed alerts and business-identifier search across your B2B transactions.
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You use
And
Smaller partners still send orders and invoices as PDFs, emails or spreadsheets
Look at PRISM-SmartConvert
Intelligent document automation that converts PDFs, emails, spreadsheets, faxes and scans into structured business transactions.
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You use
And
Your volumes with a partner now justify system-to-system EDI
Look at PRISM-EDI
ECOM's core EDI and B2B integration platform, working as a B2B gateway between trading partners and your systems.
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You use
And
You need to connect commerce, CRM or warehouse applications as well as partners
Look at PRISM SmartConnect
Connect apps and data across ERP, commerce, warehouse and enterprise applications.
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You use
Integrations run by your own team
And
Your integration staff are stretched by onboarding and day-to-day coverage
Look at EDI Team as a Service
Experienced EDI specialists who extend your team, with a dedicated customer success manager.
Not listed? Compare products that are easy to confuse or browse all ECOM products.
Send a request
Tell us what you want to add
Your company name, what you use today and the outcome you want are enough to start. Technical details can wait for the follow-up conversation.
- A specialist reviews your current setup with you
- You hear which option fits and what it would involve
- ECOM confirms prerequisites and packaging before any proposal
For a production issue, call Support at 972-836-9731 instead.