Actionable visibility
Show teams what needs attention, why it matters and what to do next
Actionable visibility connects transaction status with operational context. Instead of reviewing separate systems and logs, users can follow connected business activity and work from prioritized exception queues, so a missing acknowledgment or a rejected ASN reaches the right person while there is still time to act.
At a glance
- Connected transaction views
- Clear status tracking
- Prioritized exceptions
- Plain-language explanations
- Assigned ownership
- Alerts and escalation
What is actionable visibility?
Actionable visibility means turning transaction and status data into information people can act on. Instead of reports reviewed after the fact, teams see which orders, shipments and invoices need attention now, why, and who is responsible, and they follow each issue until it is resolved. In B2B integration it is built from the documents partners already exchange.
Outcomes
What you can expect
Faster from detection to resolution
Prioritized, assigned exceptions shorten the time between detecting a problem and resolving it.
Less manual investigation
Connected views and plain-language explanations replace searching through separate systems and logs.
Customer commitments protected
Issues are handled before deadlines pass, helping teams keep the commitments they made to customers.
How it works
How Actionable Visibility works, step by step
- 01
Identify the issue
Transactions are compared with what was expected, and late, missing or rejected documents are flagged as exceptions.
- 02
Route it to an owner
Each exception goes to the team responsible, with an explanation of what failed and what is needed.
- 03
Prioritize corrective action
Teams work first on the exceptions closest to a deadline or with the largest customer impact.
- 04
Monitor resolution
Each issue is followed until the corrected document is sent and accepted, and the actions are recorded.
Approach
How ECOM delivers it
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Connected transaction views
Follow related orders, acknowledgments, shipments, ASNs, and invoices across configured integrations.
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Clear status tracking
Distinguish documents that are received, validated, transmitted, acknowledged, rejected, or awaiting action.
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Prioritized exceptions
Highlight issues based on deadlines, customer impact, shipment value, or configured business rules.
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Plain-language explanations
Describe what failed, which transaction is affected, and the information needed to resolve it.
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Assigned ownership
Route issues to the appropriate customer service, warehouse, logistics, finance, or integration team.
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Alerts and escalation
Notify responsible users when an issue occurs or remains unresolved beyond its target response time.
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Guided resolution
Enable authorized users to correct data, retry processing, reprint labels, or initiate follow-up workflows where supported.
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Audit history
Record actions, status changes, and resolution details for operational review.
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Role-based dashboards
Present relevant information to operational users, managers, and executives.
Learn the basics
What makes visibility actionable
This is general practice. Dashboards change little on their own; the value comes from agreeing who acts on what, and how fast.
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Agreed owners
Every kind of exception, such as a missing acknowledgment or a rejected invoice, has a named team responsible for it.
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Agreed response times
Teams know how quickly each kind of exception must be handled, based on the partner's deadlines.
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Business identifiers
People search by order, shipment or invoice number, not by technical file names, so anyone can follow an issue.
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Root-cause review
Recurring exceptions are reviewed regularly and fixed at the source, in the map, the ERP data or the process.
Where ECOM fits
Related ECOM products and services
These recorded capabilities of ECOM products and services support this workflow. Your configuration decides which apply.
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PRISM-SCV
PRISM-SCV links the purchase order, changes, acknowledgment, ship notice, invoice and payment for each order in one timeline.
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PRISM-SCV alerts
PRISM-SCV routes alerts to teams by trading partner, document type or severity.
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PRISM-WebEDI
PRISM-WebEDI shows a transaction dashboard with status by document type, plus monitoring, reporting and email notifications.
Scenarios
Common scenarios
Customer service
Answer where an order stands, from acknowledgment to invoice, without asking the EDI team.
Retail compliance
Catch late or rejected ASNs and invoices before they become deductions.
EDI and IT operations
See failed and delayed transactions across partners, retry processing and route each issue to the team that can fix it.
Frequently asked questions
How is this different from supply chain visibility?
Supply chain visibility is the overall view of orders, shipments and invoices across partners. Actionable visibility turns that view into owned, prioritized work that is followed to resolution.
Which functions will we have?
Available functions depend on the configured solution, connected data sources, and trading partner requirements. ECOM confirms the scope with you during discovery.
Do we need new data sources?
Often not. The EDI and API transactions you already exchange contain most of the events needed. ECOM reviews other sources during discovery.
See what needs action in your transactions
Tell us which partners and documents cause the most follow-up today. An ECOM specialist will show how they can be monitored and routed.