Order-to-cash automation
From purchase order to cash, without manual handoffs
Order-to-cash touches sales, operations, warehouse and finance teams, and every manual step adds delay and risk. ECOM automates the B2B documents that drive the process, so orders, shipments, invoices and payments move through your ERP and partners without re-keying.
What is order-to-cash (O2C)?
Order-to-cash is the end-to-end business process that starts when a customer places an order and ends when payment is received and applied. In B2B commerce it typically includes order receipt and acknowledgment, fulfillment and shipping, ship notices, invoicing, remittance and cash application, with many steps exchanged electronically with the customer.
Outcomes
What you can expect
Faster invoicing
Invoices go out as soon as shipments are confirmed, not when someone finds time to key them.
Fewer disputes and deductions
Accurate acknowledgments, ship notices and invoices reduce mismatches that lead to deductions.
Clear status for customers
Customer service sees where each order stands without searching across systems.
Approach
How ECOM delivers it
-
Order capture
Receive orders through EDI, APIs, portals or converted documents.
-
Acknowledgments and changes
Confirm orders and handle changes with 855 and 865 documents or equivalents.
-
Ship notices and labels
Generate 856 ship notices and GS1-128 labels from warehouse data.
-
Invoicing
Create 810 invoices or portal submissions from ERP billing.
-
Remittance and cash application
Capture 820 remittance advice and deliver it to your ERP for cash application.
-
End-to-end tracking
Follow each order from purchase order to payment in PRISM-SCV.
Documents and standards
Common transactions
Common X12 documents in a B2B order-to-cash cycle.
Scenarios
Common scenarios
Consumer goods suppliers
Automate the full cycle with many retail customers, each with different rules.
Distributors
Handle orders arriving by EDI, email and portal in one consistent process.
Frequently asked questions
Which parts of order-to-cash can be automated?
Order capture, acknowledgments, ship notices, invoicing, remittance capture and much of cash application can be automated. Exceptions still need people, and visibility helps them act quickly.
Do all customers need to use EDI?
No. Customers can use EDI, APIs, portals or even PDF orders. PRISM brings each channel into the same process.
How do you handle retailer deductions?
Accurate documents reduce deductions, and remittance data helps identify and categorize the ones that occur so they can be reviewed.
Talk to an integration expert
Tell us about your partners, systems and goals. We will show you how PRISM and our team can help.