PRISM UniChannel
Analytics, ERP Integration and Managed Services
Turn commerce data into decisions, keep your ERP in step and have specialists behind the platform. This page covers UniChannel’s dashboards and forecasting, ERP and EDI/API automation, guided onboarding, managed services, 24×7 support, security and scalability.
The big picture
From connected data to shared decisions
Once channels, partners and your ERP are connected, the data they produce can be read in one place. Finance, marketing and operations can then work from the same numbers: what sold, what it earned, what is running out and which suppliers are delivering.
Sales, inventory, fulfillment and ERP data come together in unified dashboards. Finance, marketing and operations read the same numbers, and reports can be customized, exported and shared with each team.
Analytics and reporting
Dashboards, profitability and forecasting
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Unified dashboards
Visibility across sales, inventory, fulfillment and supplier KPIs.
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Profitability analysis
Evaluate profitability by SKU, channel or region.
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Forecasting and demand planning
Predict inventory needs and plan demand.
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Reorder-cycle optimization
Optimize reorder cycles using those forecasts.
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Custom reports and exports
Build custom reports and export them.
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Sharing across teams
Share insights with finance, marketing or operations.
ERP integration
ERP integration and EDI/API automation
ECOM offers 38+ ERP connectors, so UniChannel can work alongside the system that holds your records.
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ERP integrations
Integrations include SAP, Oracle, NetSuite, Microsoft Dynamics, Sage and Epicor. ECOM confirms your ERP and version during scoping.
ERP integrations -
Order automation
EDI/API automation carries orders into and out of your systems.
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Invoice automation
EDI/API automation carries invoices without rekeying.
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Inventory synchronization
EDI/API automation keeps inventory in sync.
Managed services and support
Specialists behind the platform
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Guided onboarding and implementation
Guided setup with certified integration teams.
Implementation services -
Managed marketplace and content optimization
Optimization and maintenance support for your marketplaces and content.
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24×7 follow-the-sun support
Around-the-clock coverage for all regions. Coverage hours and response targets are defined in each service agreement.
24×7 support
Security and data protection
Security, encryption and availability
UniChannel uses multilayer encryption and redundancy on a highly available cloud architecture.
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Multilayer encryption and redundancy
Layers of encryption and redundancy help protect data and keep operations running.
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Highly available cloud architecture
A cloud architecture designed for enterprise-grade resilience.
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SOC 2 Type II
ECOM’s security foundation includes SOC 2 Type II, an independent auditor’s examination of how controls are designed and operate over a period of time.
Security and compliance -
HIPAA Security Rule safeguards
Administrative, physical and technical safeguards for electronic protected health information, where an environment handles it.
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PCI DSS
The Payment Card Industry Data Security Standard, for the systems and services covered by current validation evidence.
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PII data protection
Personal information (PII) is treated as a data-protection responsibility through the safeguards above. It is not a standalone certification.
SOC 2 Type II is an independent examination report, not a certification. There is no official general-purpose HIPAA certification; ECOM confirms which environments are suitable for ePHI before any is exchanged. PCI DSS applies to the systems and services covered by current validation evidence. The environments, criteria and periods covered are confirmed for the services you are evaluating.
Scalability
Built for enterprises and for smaller businesses
UniChannel’s scalable cloud architecture is built for enterprise and small-business growth.
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For enterprises
Many channels, warehouses and partners on one platform, with ERP integration and a highly available architecture.
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For smaller businesses
Easy-to-use automation and guided setup, with managed services where you do not have a dedicated team.
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As you grow
Add channels, suppliers and warehouses on the same platform as your business changes.
Practical workflow
How an implementation runs
A practical sequence for getting started. ECOM sets the plan with you during scoping.
- ScopeIdentify your channels, partners, ERP and reporting needs.
- Connect the ERPECOM’s integration teams set up the ERP connection and EDI/API automation.
- OnboardChannels and fulfillment partners join through guided onboarding.
- ReportDashboards and custom reports are set up for finance, marketing and operations.
- Run and supportManaged services and 24×7 support continue under your service agreement.
Your orders, inventory, invoices and reports sit at the center. Around them are the people who run and support the platform, the integrations that move data, the security that protects it and the cloud architecture that keeps it available. PII is protected through these safeguards; it is not a certification of its own.
Have a specific supplier, marketplace or carrier in mind? ECOM can review your requirements with you.
Business models
What this means for your business model
Each business reads the same data for different decisions.
| Business model | Workflow | Benefit |
|---|---|---|
| Brick-and-mortar retailers | Compare store and channel sales and plan reorders with forecasts. | Operational efficiency and better stock decisions. |
| Direct-to-consumer (.com) sellers | See profitability by SKU and channel, and share reports with marketing. | A clear view of what earns money. |
| Small independent shops | Rely on guided onboarding and managed support, with reports you can share. | Guided setup and managed support without a large team. |
| Pay-by-scan retailers | Reconcile POS data with supplier invoices and export the results to finance. | Clearer financial exposure. |
| Distributors | Track supplier KPIs and profitability by region, connected to your ERP. | Better decisions on suppliers and stock. |
| Suppliers and manufacturers | Automate orders, invoices and inventory with EDI/API, connected to your ERP. | Less rekeying and fewer disconnected records. |
Business benefits
The business impact
Confident decision-making
Finance, marketing and operations work from the same data.
Performance you can measure
KPIs across sales, inventory, fulfillment and suppliers in one place.
Continuity of operations
A highly available architecture, with support coverage set out in your service agreement.
Data protection
Multilayer encryption and redundancy, within ECOM’s security foundation.
Confidence at any scale
The same platform for enterprises and smaller businesses.
Illustrative dashboard
A sample operations and profitability view
A sample of how sales, profitability, reorder and supplier information could appear together. The figures are invented to explain the idea, and the drawing is not a product screenshot.
A sample of what one unified view could show: where profit comes from, which items will need reordering and how suppliers are doing. All figures are invented to explain the idea, and your own reports can be customized and shared with finance, marketing or operations.
Frequently asked questions
How many ERP systems can UniChannel connect to?
ECOM offers 38+ ERP connectors, including SAP, Oracle, NetSuite, Microsoft Dynamics, Sage and Epicor. ECOM confirms your ERP and version during scoping.
Can we analyze profitability?
Yes. Cross-channel analytics evaluate profitability by SKU, channel or region.
Can reports go to other teams?
Yes. Custom reports can be exported and shared with finance, marketing or operations.
What does 24×7 support mean here?
Follow-the-sun support gives around-the-clock coverage. Coverage hours and response targets are defined in each service agreement.
Is PII a certification?
No. PII means personal information. Protecting it is a data-protection responsibility, addressed through safeguards such as encryption, not a standalone certification.
Is UniChannel suitable for smaller businesses as well as enterprises?
Yes. The scalable cloud architecture is built for enterprise and small-business growth, and smaller businesses can use guided setup and managed services.
Talk about your ERP and reporting
Tell us which ERP you run, what you need to report and who will operate the platform. ECOM will help you scope integration and managed services.
Channels, carriers, ERP versions and enabled capabilities are confirmed for each implementation scope. Third-party names identify integration targets; all trademarks belong to their respective owners. ECOM is not affiliated with or endorsed by them.