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    PRISM UniChannel

    Product, Inventory, Orders and Returns

    One command center for every product, SKU and order. UniChannel keeps listings, stock and orders consistent across marketplaces, warehouses and POS systems, automates returns and refunds, and supports pay-by-scan and vendor-managed inventory.

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    The big picture

    Every product, SKU and order in one place

    When each channel holds its own stock count, overselling and order errors follow. UniChannel gives every channel and location one shared picture, so a sale in one place updates what is available in the others, and an order can be followed from capture through to any return.

    One command center for every product, SKU and orderFour participants (marketplaces, warehouses, POS systems, customer service) feed five activities (product management, inventory synchronization, order consolidation, stock allocation, returns and refunds), leading to three outcomes: increased accuracy, reduced manual effort and faster order turnaround.One command center for every product, SKU and orderFrom sources of stock and sales to accuracy and speedWHO TAKES PARTMarketplacesSell and report ordersWarehousesHold and ship stockPOS systemsRecord store salesCustomer serviceHandles returns and refundsWHAT HAPPENS1Manage productsUpload and enrich, with channel attributes.Listings2Synchronize inventoryLive updates across locations.Live3Consolidate ordersCapture and track from all channels.Central4Allocate stockSharing rules to prevent overselling.Rules5Automate returnsUnified refund and reverse logistics.ReturnsBUSINESS OUTCOMEIncreased accuracyOne shared picture of stock andorders.Reduced manual effortLess rekeying across channels.Faster order turnaroundFrom capture to fulfillment.© 2026 ECOM Specialist LLC. All rights reserved. Illustrative. Channels, partners and steps are confirmed for each implementation.
    One command center for every product, SKU and orderFour participants (marketplaces, warehouses, POS systems, customer service) feed five activities (product management, inventory synchronization, order consolidation, stock allocation, returns and refunds), leading to three outcomes: increased accuracy, reduced manual effort and faster order turnaround.One command center for everyproduct, SKU and orderFrom sources of stock and sales to accuracyand speedWHO TAKES PARTMarketplacesSell and report ordersWarehousesHold and ship stockPOS systemsRecord store salesCustomer serviceHandles returns and refundsWHAT HAPPENS1Manage productsUpload and enrich, with channelattributes.Listings2Synchronize inventoryLive updates across locations.Live3Consolidate ordersCapture and track from all channels.Central4Allocate stockSharing rules to prevent overselling.Rules5Automate returnsUnified refund and reverse logistics.ReturnsBUSINESS OUTCOMEIncreased accuracyOne shared picture of stock and orders.Reduced manual effortLess rekeying across channels.Faster order turnaroundFrom capture to fulfillment.© 2026 ECOM Specialist LLC. All rights reserved.Illustrative. Channels, partners and steps areconfirmed for each implementation.

    Marketplaces, warehouses, POS systems and customer service all work from the same records. Products, stock, orders and returns are managed in one place, which is what lets accuracy improve and manual effort fall.

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    Product management

    Upload, enrich and optimize listings

    • Product uploads

      Upload products for the channels you sell on.

    • Enrichment

      Enrich product listings and optimize them for the channels you sell on.

    • Channel-specific attributes

      Maintain the attributes each channel asks for, alongside the core product record.

    Inventory and stock control

    Keep stock accurate, and prevent overselling

    • Live inventory synchronization

      Live updates across marketplaces, warehouses and POS systems.

    • Stock allocation

      Allocate available stock across channels and locations.

    • Stock-sharing rules

      Use intelligent stock-sharing rules to prevent overselling when several channels draw on the same stock.

    Orders and returns

    From order capture to refund

    • Consolidated order capture

      Capture orders from all channels in one central place.

    • Fulfillment tracking

      Track each order’s fulfillment, whichever channel it came from.

    • Returns and refund automation

      Unified, automated workflows for returns and refunds, shared by customer service.

    • Reverse logistics

      Bring the physical return into the same workflow as the refund.

    Pay-by-scan business model

    Pay-by-scan, vendor-managed inventory and pay-on-sale

    In a pay-by-scan model, the supplier owns the stock on the shelf and the retailer pays when the item is scanned at the register. That makes point-of-sale data the record both sides depend on.

    • Vendor-managed inventory and pay-on-sale

      Enable vendor-managed inventory and pay-on-sale workflows between retailers and suppliers.

    • POS-to-supplier-invoice integration

      Integrate point-of-sale data with supplier invoicing.

    • Real-time reconciliation

      Use that connection for accurate, real-time reconciliation between what sold and what was invoiced.

    • Financial exposure visibility

      Help reduce financial risk for both retailers and suppliers.

    • Cash-flow visibility

      Improve cash-flow visibility for both retailers and suppliers.

    Practical workflow

    How a product and an order move

    A practical sequence from listing to return. The rules are set for your business during setup.

    1. List the productUpload, enrich and add channel-specific attributes.
    2. Share the stockLive updates and allocation rules set what each channel can sell.
    3. Capture the orderOrders from every channel are consolidated in one place.
    4. Fulfill and trackThe order is fulfilled and tracked, and stock updates.
    5. Handle the returnIf it comes back, the return, refund and reverse logistics follow one workflow.
    From listing to returnSix steps: list the product with channel-specific attributes, synchronize stock across marketplaces, warehouses and POS, allocate stock with sharing rules, consolidate the order, fulfill and track it, then handle any return, refund and reverse logistics. A return puts the stock back into synchronization.From listing to returnHow a product, its stock and its order move1ListUpload and enrich with channel-specificattributes.Product2SynchronizeLive updates across marketplaces,warehouses and POS.Inventory3AllocateStock-sharing rules set what eachchannel can sell.No overselling4ConsolidateOrders from all channels in one place.Orders5Fulfill and trackFollow each order through fulfillment.Tracking6Return and refundUnified workflow with return labels andreverse logistics.ReturnsReturned stock goes back into synchronization© 2026 ECOM Specialist LLC. All rights reserved. Illustrative. Channels, partners and steps are confirmed for each implementation.
    From listing to returnSix steps: list the product with channel-specific attributes, synchronize stock across marketplaces, warehouses and POS, allocate stock with sharing rules, consolidate the order, fulfill and track it, then handle any return, refund and reverse logistics. A return puts the stock back into synchronization.From listing to returnHow a product, its stock and its order move1ListUpload and enrich with channel-specificattributes.Product2SynchronizeLive updates across marketplaces,warehouses and POS.Inventory3AllocateStock-sharing rules set what eachchannel can sell.No overselling4ConsolidateOrders from all channels in one place.Orders5Fulfill and trackFollow each order through fulfillment.Tracking6Return and refundUnified workflow with return labels andreverse logistics.ReturnsReturned stock goes back intosynchronization© 2026 ECOM Specialist LLC. All rights reserved.Illustrative. Channels, partners and steps areconfirmed for each implementation.

    Each step feeds the next. Stock rules decide what can be sold, an order then draws on that stock, and a return can bring it back. Keeping these steps in one workflow is what prevents overselling and keeps customer service informed.

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    Have a specific supplier, marketplace or carrier in mind? ECOM can review your requirements with you.

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    Business models

    What this means for your business model

    Inventory visibility means something different in each model.

    Business modelWorkflowBenefit
    Brick-and-mortar retailersKeep POS and channel stock in sync, while connected suppliers extend what you can offer.Inventory visibility beyond the store.
    Direct-to-consumer (.com) sellersShow real-time inventory online and consolidate orders from every channel.Fewer oversells and a clear view of each order.
    Small independent shopsUse easy-to-use automation for listings, stock and returns.Less manual effort, and support for compliance and profitability.
    Pay-by-scan retailersVendor-managed inventory, with POS data flowing into supplier invoices.Accurate reconciliation and lower financial risk.
    DistributorsAllocate stock across warehouses and channels with stock-sharing rules.Stock committed with fewer conflicts.
    Suppliers and manufacturersShare inventory with retail partners, and invoice from POS data in pay-by-scan programs.Clear cash-flow visibility and fewer invoice questions.

    Business benefits

    The business impact

    • Increased accuracy

      One shared picture of products, stock and orders.

    • Reduced manual effort

      Fewer spreadsheets and less rekeying across channels.

    • Faster order turnaround

      Orders are consolidated and tracked from capture to fulfillment.

    Business-model example

    A pay-by-scan sale, from shelf to invoice

    An example of how one scan at the register can become a supplier invoice and a reconciled record. Actual steps depend on your program.

    A pay-by-scan sale, from shelf to invoiceThe supplier manages inventory on the retailer’s shelf. A sale is scanned at the POS system, and the POS data goes to UniChannel. UniChannel passes it to supplier invoicing, the supplier sends the invoice, and UniChannel reconciles sale and invoice and gives both the retailer and the supplier financial and cash-flow visibility.A pay-by-scan sale, from shelf to invoiceVendor-managed inventory and pay-on-saleSupplierStore POSUniChannelRetailer financeVendor-managed stock on shelfItem scanned at salePay-on-sale pointPOS sales dataSales for invoicingSupplier invoiceReconcile sale and invoiceAccurate and real timeFinancial exposure and cash flowSame view for the supplier© 2026 ECOM Specialist LLC. All rights reserved. Example workflow. Terms between retailer and supplier are set by their own agreement.
    A pay-by-scan sale, from shelf to invoiceThe supplier manages inventory on the retailer’s shelf. A sale is scanned at the POS system, and the POS data goes to UniChannel. UniChannel passes it to supplier invoicing, the supplier sends the invoice, and UniChannel reconciles sale and invoice and gives both the retailer and the supplier financial and cash-flow visibility.A pay-by-scan sale, from shelfto invoiceVendor-managed inventory and pay-on-saleSupplierStore POSUniChannelRetailerfinanceVendor-managed stock onshelfItem scanned atsalePay-on-sale pointPOS sales dataSales for invoicingSupplier invoiceReconcile saleand invoiceAccurate and realtimeFinancial exposure andcash flowSame view for the supplier© 2026 ECOM Specialist LLC. All rights reserved.Example workflow. Terms between retailer andsupplier are set by their own agreement.

    In pay-by-scan, the scan at the register is the moment of sale, and the moment the supplier is owed. Connecting POS data to invoicing means both sides reconcile against the same record, which helps reduce financial risk and improves cash-flow visibility for each of them.

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    Frequently asked questions

    How does UniChannel prevent overselling?

    Inventory is synchronized live across marketplaces, warehouses and POS systems, and intelligent stock-sharing rules control how stock is allocated across channels.

    What is pay-by-scan?

    Pay-by-scan is a model in which the supplier manages the inventory on the retailer’s shelf and is paid when the item sells. UniChannel enables vendor-managed inventory and pay-on-sale workflows, and integrates POS data with supplier invoicing for reconciliation.

    How does pay-by-scan help both sides?

    Connecting POS data to invoicing supports accurate, real-time reconciliation. That helps reduce financial risk and improve cash-flow visibility for both retailers and suppliers.

    Can returns be automated?

    Yes. Returns and refunds follow unified workflows for customer service and reverse logistics, and return labels are managed from UniChannel.

    Can each channel have different product attributes?

    Yes. Listings can be enriched and optimized with channel-specific attributes.

    Talk through your inventory model

    Tell us how you hold stock, where you sell and how returns work today. ECOM will help you scope UniChannel around your model.

    Talk to an EDI/API Expert Request a Demo Discuss Your Drop-Ship Requirements

    Channels, carriers, ERP versions and enabled capabilities are confirmed for each implementation scope. Third-party names identify integration targets; all trademarks belong to their respective owners. ECOM is not affiliated with or endorsed by them.