Retail integration

Sally Beauty Holdings EDI requirements for vendors

What Sally Beauty Holdings publishes in its Vendor Guide about EDI, including the six documents exchanged through SBH's designated EDI provider, the 24-hour ASN and invoice rule, delivery windows and the on-time and fill-rate chargebacks.

Overview

Understanding Sally Beauty Holdings integration

Who this is for: Beauty, hair care and salon product vendors shipping to Sally Beauty Supply and Beauty Systems Group warehouses, and the EDI, logistics and compliance teams that support them.

Sally Beauty Holdings (SBH) publishes a Vendor Guide for merchandise vendors, effective April 8, 2019. It covers both of its businesses: Sally Beauty Supply and Beauty Systems Group, which includes CosmoProf and Armstrong McCall. The guide says SBH handles forecasting, ordering, shipping, invoicing and chargebacks the same way for both.

For EDI, SBH chose a designated third-party EDI provider to carry all shipment communication. Vendors exchange six documents through that provider: the 850 purchase order, 855 acknowledgment, 860 change, 865 change acknowledgment, 856 ship notice and 810 invoice, with GS1-128 labels and a packing list. New vendors have 21 days from the initial contract date to complete EDI setup and testing. A vendor that does not comply stops receiving purchase orders.

The ASN and the invoice are both due within 24 hours after the goods ship. Orders must arrive within the purchase order's "Delivery Week of" window, and late units are charged 4% to 12%. Unfilled units are charged 12% of cost. This guide records what the 2019 Vendor Guide says, notes its age, and lists what we could not confirm.

Requirements at a glance

What Sally Beauty Holdings publishes for suppliers

Sally Beauty Holdings exchanges its EDI documents through a designated third-party EDI provider. The Vendor Guide names the documents but not an X12 version; the provider supplies the mapping. The guide we read is effective April 8, 2019. We read it on October 31, 2026.

SBH Vendor Guide

The Vendor Guide for merchandise vendors, with EDI, shipping, compliance and chargeback policies.

Public Official site

Business units and channels

Sally Beauty Holdings business units suppliers trade with

Large retailers often handle each business unit or channel as a separate EDI relationship, with its own documents, guides and setup. Confirm with Sally Beauty Holdings which of these you supply before mapping.

Stores and distribution centers

Sally Beauty Supply

Sally Beauty Supply merchandise, ordered and received through SBH warehouses under the shared Vendor Guide.

Documents: 850,855,860,865,856,810

Confirmed on a public Sally Beauty Holdings page

Stores and distribution centers

Beauty Systems Group (CosmoProf, Armstrong McCall)

The professional beauty business, including CosmoProf and Armstrong McCall, covered by the same Vendor Guide.

Documents: 850,855,860,865,856,810

Confirmed on a public Sally Beauty Holdings page

Workflows

Typical Sally Beauty Holdings business workflows

The steps summarize the documents below. Where a step is not in Sally Beauty Holdings's published documents, it reflects common practice.

Warehouse purchase orders

  1. 1Receive 850 purchase order
  2. 2Return 855 acknowledgment
  3. 3Return 865 for each 860
  4. 4Ship in the delivery week
  5. 5Send 856 within 24 hours
  6. 6Send 810 within 24 hours

Documents and APIs

Sally Beauty Holdings documents by program

Every document this guide names, with the program it applies to and its status. Required, optional and conditional come from Sally Beauty Holdings's published documents cited below; documents marked general guidance are common in this industry but not confirmed for Sally Beauty Holdings.

DocumentNameDirectionProgramStatusPurpose
850 Purchase Order You receive from Sally Beauty Holdings Sally Beauty Supply, Beauty Systems Group (CosmoProf, Armstrong McCall) Named; level not stated SBH's purchase order, sent through SBH's designated EDI provider, with a Delivery Week of window for arrival.
855 Purchase Order Acknowledgment You send to Sally Beauty Holdings Sally Beauty Supply, Beauty Systems Group (CosmoProf, Armstrong McCall) Named; level not stated Confirms you accept the purchase order as written; if you cannot, call the inventory planner within 24 hours.
860 Purchase Order Change You receive from Sally Beauty Holdings Sally Beauty Supply, Beauty Systems Group (CosmoProf, Armstrong McCall) Named; level not stated The revised purchase order after SBH agrees to a change.
865 Purchase Order Change Acknowledgment You send to Sally Beauty Holdings Sally Beauty Supply, Beauty Systems Group (CosmoProf, Armstrong McCall) Named; level not stated Confirms you received and accept the change.
856 Advance Ship Notice You send to Sally Beauty Holdings Sally Beauty Supply, Beauty Systems Group (CosmoProf, Armstrong McCall) Named; level not stated What is actually loaded on the truck, sent within 24 hours after the goods ship.
810 Invoice You send to Sally Beauty Holdings Sally Beauty Supply, Beauty Systems Group (CosmoProf, Armstrong McCall) Named; level not stated Electronic invoice sent within 24 hours after the goods ship.
How documents flow between a supplier and Sally Beauty HoldingsSequence diagram of EDI documents between a supplier and Sally Beauty Holdings: 850 Purchase Order from Sally Beauty Holdings, 855 Purchase Order Acknowledgment to Sally Beauty Holdings, 860 Purchase Order Change from Sally Beauty Holdings, 865 Purchase Order Change Acknowledgment to Sally Beauty Holdings, 856 Advance Ship Notice to Sally Beauty Holdings and 810 Invoice to Sally Beauty Holdings.How documents flow between a supplier and Sally Beauty HoldingsThe documents on this page in a typical order. Your Sally Beauty Holdings program and guides decide whichapplySupplierSally Beauty Holdings850 Purchase Order855 Purchase Order Acknowledgment860 Purchase Order Change865 Purchase Order Change Acknowledgment856 Advance Ship Notice810 InvoiceDocuments as listed on this page, checked 2026-10-31. Sally Beauty Holdings's current guides are the authoritative reference.
How documents flow between a supplier and Sally Beauty HoldingsSequence diagram of EDI documents between a supplier and Sally Beauty Holdings: 850 Purchase Order from Sally Beauty Holdings, 855 Purchase Order Acknowledgment to Sally Beauty Holdings, 860 Purchase Order Change from Sally Beauty Holdings, 865 Purchase Order Change Acknowledgment to Sally Beauty Holdings, 856 Advance Ship Notice to Sally Beauty Holdings and 810 Invoice to Sally Beauty Holdings.How documents flow between asupplier and Sally BeautyHoldingsThe documents on this page in a typical order.Your Sally Beauty Holdings program and guidesdecide which applySupplierSally BeautyHoldings850 Purchase Order855 Purchase OrderAcknowledgment860 Purchase OrderChange865 Purchase OrderChange Acknowledgment856 Advance Ship Notice810 InvoiceDocuments as listed on this page, checked2026-10-31. Sally Beauty Holdings's current guidesare the authoritative reference.

Read from top to bottom. Solid arrows are documents Sally Beauty Holdings names in its own public documentation; the dashed arrow is the acknowledgment. The order is typical, not a Sally Beauty Holdings rule: programs such as vendor direct to consumer use their own documents and timing.

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Document by document

What each Sally Beauty Holdings document needs

For each document: what it does for you as the supplier, what Sally Beauty Holdings's own documents say about it (with the source and its date), and general EDI practice that helps, labelled as such. Your Sally Beauty Holdings mapping guide for your version is the final word on fields and codes.

850

Purchase Order

You receive

SBH's purchase orders arrive by EDI through SBH's designated EDI provider, with a Delivery Week of window for arrival.

What Sally Beauty Holdings states

How the 850 works in X12

855

Purchase Order Acknowledgment

You send

The 855 confirms you accept the purchase order as written, with all its terms.

What Sally Beauty Holdings states

How the 855 works in X12

856

Advance Ship Notice

You send

The ASN shows what is actually loaded on the truck, and is due within 24 hours after shipment.

What Sally Beauty Holdings states

How the 856 works in X12

Deductions

What Sally Beauty Holdings charges for EDI problems

The Vendor Guide sets these percentage chargebacks. Other non-compliance fees are calculated on the Appendix E fee form, which we did not review; misrouted LTL shipments are charged a flat fee.

ProblemCharge stated by Sally Beauty HoldingsSource
Units received 1 week after the Delivery Week of window4% of units received lateSource: Sally Beauty Holdings, Vendor Guide for Merchandise Vendors, Apr 8, 2019, p. 16
Units received 2 weeks late8% of units received lateSource: Sally Beauty Holdings, Vendor Guide for Merchandise Vendors, Apr 8, 2019, p. 16
Units received 3 or more weeks late12% of units received lateSource: Sally Beauty Holdings, Vendor Guide for Merchandise Vendors, Apr 8, 2019, p. 16
Units ordered and not shipped (each unfilled unit)12% of the cost of goodsSource: Sally Beauty Holdings, Vendor Guide for Merchandise Vendors, Apr 8, 2019, p. 16
LTL shipment not sent with the preferred carrier on the routing matrix$100 flat per occurrenceSource: Sally Beauty Holdings, Vendor Guide for Merchandise Vendors, Apr 8, 2019, p. 9

General practice for handling deductions

  • Check each monthly report as it is published, since disputes close 10 days after you receive it.

Scorecard and audits

How Sally Beauty Holdings measures supplier performance

SBH measures on-time delivery against each purchase order's Delivery Week of window and percent complete against the final purchase order, and publishes monthly reports on the EDI provider's portal or the FOM portal.

MeasureTarget stated by Sally Beauty HoldingsSource
Receipt date within the Delivery Week of windowOn timeSource: Sally Beauty Holdings, Vendor Guide for Merchandise Vendors, Apr 8, 2019, p. 16
Percent complete (units received divided by units ordered)100% for Vendor Excellence vendors, 95% for othersSource: Sally Beauty Holdings, Vendor Guide for Merchandise Vendors, Apr 8, 2019, p. 16
  • If you cannot fill an order completely in its window, amend it with the inventory planner when you receive it, not after shipping.

Onboarding

Getting set up with Sally Beauty Holdings, step by step

Steps with a source come from Sally Beauty Holdings's own onboarding material; the others are general practice that keeps the project on track.

  1. Contact SBH's designated EDI provider

    Start EDI onboarding through the designated provider's Sally Beauty onboarding page.

    Source: Sally Beauty Holdings, Vendor Guide for Merchandise Vendors, Apr 8, 2019
  2. Complete setup and testing in 21 days

    New vendors have 21 days from the initial contract date to complete EDI setup and testing.

    Source: Sally Beauty Holdings, Vendor Guide for Merchandise Vendors, Apr 8, 2019
  3. Submit vendor and item forms

    Complete the new vendor form for Sally Beauty Supply or Beauty Systems Group, and the SBH new item form.

    Source: Sally Beauty Holdings, Vendor Guide for Merchandise Vendors, Apr 8, 2019
  4. Trade all documents by EDI

    SBH does not support mailed, faxed or emailed order information; non-compliant vendors no longer receive purchase orders.

    Source: Sally Beauty Holdings, Vendor Guide for Merchandise Vendors, Apr 8, 2019
Getting set up with Sally Beauty HoldingsFlow diagram of 4 onboarding steps with Sally Beauty Holdings: Contact SBH's designated EDI provider, Complete setup and testing in 21 days, Submit vendor and item forms and Trade all documents by EDI.Getting set up with Sally Beauty HoldingsThe onboarding steps on this page, in order1Contact the providerSally Beauty HoldingssourceStep 1221-day setupSally Beauty HoldingssourceStep 23Set-up formsSally Beauty HoldingssourceStep 34EDI onlySally Beauty HoldingssourceStep 4Onboarding steps as listed on this page, checked 2026-10-31. Sally Beauty Holdings's current onboarding instructions are the authoritative reference.
Getting set up with Sally Beauty HoldingsFlow diagram of 4 onboarding steps with Sally Beauty Holdings: Contact SBH's designated EDI provider, Complete setup and testing in 21 days, Submit vendor and item forms and Trade all documents by EDI.Getting set up with Sally BeautyHoldingsThe onboarding steps on this page, in order1Contact the providerSally Beauty Holdings sourceStep 1221-day setupSally Beauty Holdings sourceStep 23Set-up formsSally Beauty Holdings sourceStep 34EDI onlySally Beauty Holdings sourceStep 4Onboarding steps as listed on this page, checked2026-10-31. Sally Beauty Holdings's currentonboarding instructions are the authoritativereference.

Read left to right, or top to bottom on a phone. 4 of the 4 steps come from Sally Beauty Holdings's own published material and are marked "Sally Beauty Holdings source"; the rest are general practice. Week numbers are given only where Sally Beauty Holdings states them.

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Verification

What we checked, and where

Each statement below shows its source and the date we checked it. Statements we could not confirm from an official Sally Beauty Holdings source are labelled as such.

TopicStatementEvidenceChecked
ConnectivitySBH uses a designated third-party EDI provider to carry the EDI transactions between SBH and its vendors.Confirmed on a public Sally Beauty Holdings pageOct 31, 2026
OnboardingNew vendors have 21 days from the initial contract date to complete EDI setup and testing.Confirmed on a public Sally Beauty Holdings pageOct 31, 2026
DocumentsThe ASN and the invoice must each be submitted within 24 hours after the goods ship.Confirmed on a public Sally Beauty Holdings pageOct 31, 2026
PaymentsChargebacks are deducted from SBH's payables monthly with a 30-day lag, and disputes are due within 10 days of the monthly report.Confirmed on a public Sally Beauty Holdings pageOct 31, 2026
Recent changeThe Vendor Guide we read is effective April 8, 2019; a newer edition may exist.Confirmed on a public Sally Beauty Holdings pageOct 31, 2026

Available only after supplier login

Sally Beauty Holdings keeps these behind its supplier portal. This guide does not reproduce them; use your own Sally Beauty Holdings access or ask your Sally Beauty Holdings contact.

  • SBH's EDI specifications, testing and monthly compliance reports through SBH's designated EDI provider
  • The new vendor and new item set-up forms in the Vendor Guide's appendices

Not confirmed

We could not confirm these from an official public source, so we do not state them as Sally Beauty Holdings requirements.

  • Whether SBH has replaced the April 2019 Vendor Guide
  • The X12 version and segment requirements, which the guide leaves to SBH's designated EDI provider
  • The non-compliance fee amounts on the guide's Appendix E fee form, which we did not review
  • Whether SBH has a drop ship or e-commerce EDI program for vendors

Checklist

Sally Beauty Holdings EDI readiness checklist

  1. Contact SBH's designated EDI provider through its Sally Beauty page and complete EDI setup within 21 days of your contract.
  2. Return an 855 for every 850; call your inventory planner within 24 hours if you cannot accept the order as written.
  3. Return an 865 for every 860 change.
  4. Ship so the order arrives within the Delivery Week of window, Sunday to Friday.
  5. Send the 856 and the 810 within 24 hours after the goods ship.
  6. Ship 100% complete: no substitutions, backorders or overages.
  7. Book a delivery appointment by email for shipments other than preferred LTL and parcel, listing every PO.
  8. Dispute chargebacks within 10 days of the monthly report, with proof of on-time or complete delivery.

Connectivity and contacts

How Sally Beauty Holdings connects with suppliers

What Sally Beauty Holdings's public documents say about networks and setup, and the department contacts it publishes for suppliers. Connection credentials and trading-partner IDs are exchanged with Sally Beauty Holdings during setup and are never shown on this page.

What Sally Beauty Holdings states about connecting

Department contacts Sally Beauty Holdings publishes

Listed as Sally Beauty Holdings published them. These are Sally Beauty Holdings's contacts, not ECOM's; check the source for the current details.

Avoid these

Common mistakes with Sally Beauty Holdings EDI

Shipping without amending the order

SBH does not accept substitutions, backorders or overages; changes must be agreed and arrive as an 860 before you ship.

Source: Sally Beauty Holdings, Vendor Guide for Merchandise Vendors, Apr 8, 2019, pp. 5, 16

Using a non-preferred LTL carrier

LTL shipments must use the preferred carrier on the routing matrix unless the warehouse director approved otherwise in writing.

Source: Sally Beauty Holdings, Vendor Guide for Merchandise Vendors, Apr 8, 2019, p. 9

Relying on a signed bill of lading as proof

SBH does not accept a signed, stamped BOL as evidence that specific items or quantities arrived on time.

Source: Sally Beauty Holdings, Vendor Guide for Merchandise Vendors, Apr 8, 2019, p. 17

Connectivity

Your options for connecting to Sally Beauty Holdings

  • SBH's designated EDI provider

    SBH chose a designated third-party EDI provider to carry its EDI transactions with vendors; the Vendor Guide sends vendors to that provider's Sally Beauty onboarding page.

    From Sally Beauty Holdings's published documents

  • Provider or FOM portal reports

    SBH publishes monthly compliance reports on the EDI provider's portal or the Fulfillment Order Management portal, so vendors can track their performance.

    From Sally Beauty Holdings's published documents

  • Warehouse appointment mailboxes

    Shipments other than preferred LTL and parcel need delivery appointments, booked by email with each warehouse as listed in the routing guide appendix.

    From Sally Beauty Holdings's published documents

Challenges

Common integration challenges

  • Delivery-week chargebacks

    Units arriving after the Delivery Week of window are charged 4%, 8% or 12% depending on how late, and units not shipped 12%.

  • Fill rate

    Each unfilled unit is charged 12% of cost; SBH does not accept substitutions, backorders or overages.

  • Two documents within 24 hours

    Both the ASN and the invoice are due within 24 hours after shipment, so they are on EDI before the freight arrives.

Automation options for Sally Beauty Holdings suppliers

Four ways to automate. One foundation.

Sally Beauty Holdings's requirements on this page cover the 850, 855, 860, 865, 856 and 810. ECOM helps you automate them, meet Sally Beauty Holdings's labeling and ship notice requirements, and see what needs action. Sally Beauty Holdings sets its program's rules; ECOM confirms which options fit yours.

PRISM Supply Chain Automation Foundation

One platform beneath every option. Use one, or combine them for different partners and documents.

Compliance and actionable visibility

Connect order processing, shipping documentation, trading partner requirements, and performance monitoring through one coordinated workflow. These capabilities help teams improve shipment accuracy, reduce manual work, address compliance risks, and respond to exceptions before they affect customers.

Discuss Your Trading Partner Requirements

Connect Sally Beauty Holdings documents to your ERP

ECOM integrates Sally Beauty Holdings' purchase orders, acknowledgments, changes, ship notices and invoices with your ERP and warehouse systems, connected through the EDI program provider Sally Beauty Holdings uses.

Next step

Get help with your Sally Beauty Holdings program

Each request goes to an ECOM EDI specialist with Sally Beauty Holdings's name attached, so the reply starts from your program.

  • Review Sally Beauty Holdings's requirements

    Send us Sally Beauty Holdings's guide or your program details; we explain the documents, rules and options for meeting them.

    Request a requirements review
  • Connect Sally Beauty Holdings to your ERP

    Orders in, ship notices and invoices out, from the ERP and warehouse systems you already run.

    Discuss ERP integration
  • Testing and certification

    Build, test and certify each Sally Beauty Holdings document, then go live with monitoring from the first file.

    Plan testing and certification
  • Shipping labels and ASNs

    Labels and ship notices that match Sally Beauty Holdings's rules, to help avoid receiving problems and compliance deductions.

    Review shipping compliance

Sally Beauty Holdings integration FAQs

Which EDI documents does Sally Beauty require?

SBH's Vendor Guide lists the 850, 855, 860, 865, 856 and 810, plus GS1-128 bar code labels and a packing list, all exchanged through SBH's designated EDI provider.

How long do new Sally Beauty vendors have to set up EDI?

The 2019 Vendor Guide gives new vendors 21 days from the initial contract date to complete EDI setup and testing with SBH's designated EDI provider.

When are the Sally Beauty ASN and invoice due?

Both are due within 24 hours after the goods ship, so they are available on EDI before the shipment arrives.

What are Sally Beauty's late delivery chargebacks?

Units received 1 week after the Delivery Week of window are charged 4%, 2 weeks 8%, and 3 or more weeks 12%; units not shipped are charged 12%.

Is ECOM a Sally Beauty-approved provider?

This page is an integration guide and does not indicate an approval or partnership with Sally Beauty Holdings. ECOM builds integrations to the requirements SBH publishes.

Sources and accuracy

This guide summarizes publicly available information as of October 2026. Sally Beauty Holdings sets its own requirements and can change them at any time; your Sally Beauty Holdings implementation guide, supplier portal or account contact is the authoritative source for your program.

Sally Beauty Holdings documents cited on this page

Learn the general practice

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