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EDIFACT message guide · Travel and tourism

SUPRES Supplier response

The UN/EDIFACT message service providers use to respond to a tourism operator's reservation message.

Sent by
Hotel, transport company or other service provider
Received by
Tour operator
Standard
UN/EDIFACT · Batch message
X12 equivalent
No direct equivalent

What is the EDIFACT SUPRES message?

SUPRES is the UN/EDIFACT supplier response. The directory explains that a tourism operator sends a reservation message (RESMSG) to one or more service providers to request services, which may be subject to confirmation, and that the supplier response is the reply to that reservation.

The response confirms the requested services, offers alternatives such as a different room type, or declines the request. Operators rely on it to finalize packages and to tell customers what is confirmed, so every reservation should receive an explicit answer.

How the EDIFACT SUPRES message worksDiagram of the UN/EDIFACT SUPRES Supplier response message. Hotel, transport company or other service provider sends it to tour operator. It usually follows RESMSG. Inside the UNB and UNH envelopes, the directory D.21A requires, in the start of message: BGM (Beginning of message). 5 conditional segment groups are listed by their trigger segment.How the EDIFACT SUPRES message worksSupplier response: who sends it, where it fits and what the directory marks mandatory1 WHERE IT FITSUSUALLY FOLLOWSRESMSGReservationSUPRESSENDERHotel, transportcompany or otherservice providerRECEIVERTour operatorCONTRL syntax report back, if agreedUSUALLY FOLLOWED BYNo business reply expected2 WHAT DIRECTORY D.21A REQUIRESInterchange: sender and recipient IDsUNB … UNZMessage SUPRESUNH … UNTSTART OF MESSAGEBGMBeginning of messageBODY AND SEGMENT GROUPS+ 5 conditional groups, starting with:RFFNADPAIPYTSEQBlue box: mandatory segment group. Conditional groups are listed by the trigger segment that starts them; a group is sent only when its data applies.Conditional segments outside groups are not drawn.Structure: mandatory segments and groups in the UN/EDIFACT directory D.21A listing for SUPRES. Your trading partner's implementation guide adds itsown requirements.
How the EDIFACT SUPRES message worksDiagram of the UN/EDIFACT SUPRES Supplier response message. Hotel, transport company or other service provider sends it to tour operator. It usually follows RESMSG. Inside the UNB and UNH envelopes, the directory D.21A requires, in the start of message: BGM (Beginning of message). 5 conditional segment groups are listed by their trigger segment.How the EDIFACT SUPRESmessage worksSupplier response: who sends it, where it fitsand what the directory marks mandatory1 WHERE IT FITSUSUALLY FOLLOWSRESMSGReservationSUPRESSENDERHotel, transportcompany orother serviceproviderRECEIVERTour operatorCONTRL syntax report back, if agreedUSUALLY FOLLOWED BYNo business reply expected2 WHAT DIRECTORY D.21A REQUIRESInterchange: sender and recipient IDs(UNB … UNZ)Message SUPRES (UNH … UNT)START OF MESSAGEBGMBeginning of messageBODY AND SEGMENT GROUPS+ 5 conditional groups, starting with:RFFNADPAIPYTSEQBlue box: mandatory segment group. Conditionalgroups are listed by the trigger segment thatstarts them; a group is sent only when its dataapplies. Conditional segments outside groups arenot drawn.Structure: mandatory segments and groups in theUN/EDIFACT directory D.21A listing for SUPRES.Your trading partner's implementation guide adds itsown requirements.

How to read this diagram: the top row shows who sends SUPRES, to whom, and which messages usually come before and after it. The lower part shows what the directory D.21A itself requires: the envelopes around SUPRES and the segments and segment groups it marks mandatory. Conditional groups are listed by their trigger segment rather than drawn in full. This is the directory's minimum, not a trading partner's requirement: a message implementation guide, such as an industry subset or a partner’s own guide, usually makes some conditional groups mandatory, restricts the codes and may use an older directory.

Expand diagram Download SVG

When it is used

  • Confirming reservations requested by tour operators
  • Offering alternatives when requested services are unavailable
  • Declining reservations

Where it fits in the message flow

Usually follows RESMSG Reservation
This message SUPRES Supplier response

Structure

Mandatory segments in SUPRES (directory D.21A)

In UN/EDIFACT directory D.21A, the SUPRES message has 75 segment positions arranged in 22 segment groups. These are the segments and segment groups marked mandatory at message level, in order; a mandatory group is shown with the segment that starts it. Segments inside conditional groups are needed only when the group is used. This is the directory’s requirement, not your trading partner’s: each partner’s message implementation guide names the directory it uses, often an older one such as D.96A or D.01B where the structure can differ, makes some conditional segments mandatory and restricts the codes.

  • UNH
  • BGM
  • UNT

Practical example

SUPRES in practice

A hotel receives a RESMSG for a family room but has only two connecting double rooms available for those dates. It sends the tour operator a SUPRES offering the connecting rooms at the same rate. The operator accepts the alternative and informs the family.

Implementation

Implementation considerations for SUPRES

  • Answer every reservation, including declines.
  • Reference the operator's reservation number.
  • State alternatives clearly so the operator can accept or reject them.
  • Keep room inventory in step with confirmed reservations.

How ECOM helps

Automate SUPRES with ECOM

Industry

Hospitality

Procurement, invoicing and supplier integration for hotels, restaurant groups and foodservice suppliers.

Solution

B2B Integration

Connect every customer, supplier, carrier and bank across EDI, API, file and portal channels.

Solution

EDI Integration

Exchange X12 and EDIFACT documents with partners and integrate them directly with your ERP.

Compare X12 and EDIFACT, or see answers to general questions in the EDI FAQ.

Related messages

Related travel and tourism messages

All 16 travel and tourism messages

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